Returns, Exchanges and Refunds
Our policy lasts 10 days. If 10 days have gone by since you received your purchase or an item in stock, unfortunately we can’t offer you an exchange.
To be eligible for an exchange your item must be unused and in the same condition that you received it.
No sale items can be returned for an exchange or credit.
To complete your exchange, contact us at firstname.lastname@example.org to notify us you wish to exchange. We will then email you instructions on how to complete your return and what information to include in the return package. All return postage is done at the customers expense. We recommend that use a prepaid and traceable method to ensure safe and documented delivery as Drayas Closetmtakes no responsibility without proof of delivery. All original postage costs are non refundable.
Drayas Closet reserves the right to deny exchanges if the product does not meet the returns policy requirements once assessed.
We do not refund for any change of mind purchases. As per consumer affairs and under the fair trade authority, we only offer an exchange or credit for any change of mind orders.
All products are quality controlled prior to dispatch, however sometimes production faults can result that are accidentally missed. Proof of fault must be sent via a photograph, or returning the products and once assessed Drayas Closet will advise if a refund is applicable and the product is deemed to be legitimately faulty by Drayas Closet. Return of faulty goods must adhere to the following:
- You must notify Drayas Closet via email email@example.com
- A photograph of the item with a description of the fault.
- Proof of purchase.
Please note that wear and tear in the course of normal use is not considered a fault and all items should be handled with care.
Please email firstname.lastname@example.org for more information.